Tech Support
Tech Tips
Welcome.
This is the place to refer back to is you come up against any technical issues. If you can’t find an answer here then please do use the form to get in touch and we will endeavour to support you as quickly as possible.
The tech team would be very grateful if you could take a quick look at the FAQ questions at the very and of this page below (scroll down).
Important: This course is designed to work on ipads, desktops, laptops and even phones. It will be easier to watch the videos on larger devices. If you experience difficulties using or navigating this website, please try using a different browser (Chrome, Firefox, Safari, Edge), or please try a different device (Laptop, Desktop, Ipad, Tablet or Phone).
If you have any technical difficulties, we are here to support you.
You will get an email reminder each morning to come and find out more, relax, enjoy!
When you login, you are automatically redirected to the course. Here is the login link – use your email address as your username.
Here is the login link – use your email address as your username.
You can just use your email address as your username.
Here is the link if you would like to reset your password at any time:
Use the ‘next topic’ button at the bottom right of each lesson to move onto the next one. To navigate to different parts of the course you can use the left hand menu which has each Day and lesson labelled easily for you to see.
So that you can keep track of what is completed, make sure you click on ‘mark complete’ at the bottom of the page and that will show in the left hand menu which sections are complete.
At the end of each lesson there is a button labelled “Mark Complete”. If all the lessons from each are completed, then you will be available to progress to the next day if it is available.
Yes, just press play on the video and then use the “box” button on the far right hand side of the video bar.
On a mobile phone, rotate the phone sideways (wide) and then find the video that you want to watch. Then press play on the video and then use the “box” button on the far right hand side of the video bar. This will make the video play full screen, even whilst the phone is held sideways.
Alternatively, try logging in on a laptop, desktop or iPad.
The live webinar Questions and Answers session is at 7:30pm BST (GMT+1) on Thursday 29th September 2022.
The link will be sent out in the email on the day on the webinar, and also available in the course content.
We recommend that you arrive 15 minutes before it starts, so that you can check your system works for sound and video. We strongly recommend that you submit your webinar questions before the event, however, you can also ask them during the event.